F1 IT Group - Help Desk

Customer Testimonials

F1 IT Group - Helpdesk & Ticketing System

IT Administrators and service providers know that managing user expectations and keeping a history of all issues and resolutions is key to providing quality support. The organisation and the users need and expect quick assistance and resolution to their problems.

F1 IT Group provides a comprehensive integrated help desk and trouble ticketing system. Users and support personnel can interact in real time to report, diagnose and resolve issues quickly and efficiently without physically visiting the computer.

F1 IT Group provides IT Administrators and service providers the tools they need to resolve issues quickly, keep users happy and the organisation running.

F1 IT Group web based ticketing system allows for:

• Client Operator to Track User Issues and Resolutions
• Client Administrator to Track All Users Issues and Resolutions
• Complete issue history tracking with user, date and time stamp
• Support for file attachments and screen shots
• Accessible from anywhere using a standard Web browser
• Provide troubleshooting and issue resolution
• Remote control to the users computer
• User has immediate access to support personnel
• E-mail alerts to support personnel based on issue criteria and computer groups
• User definable issue categories, priorities and statuses
• Flexible support personnel and user access policies
• Easy and Fast Deployment
• Up and running in minutes
• No software to install